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F.A.Q

1. What are your open working hours?

Our working hours vary according to season

January-March

Monday, Tuesday, Thursday, Friday 08:00 to 13:00 & 14:30-17:30  and Wednesday, Saturday 08:00-13:00(we are closed on bank holidays).

April-June

Monday, Tuesday, Thursday, Friday 08:00 to 13:00 & 15:00-18:00  and Wednesday, Saturday 08:00-13:00(we are closed on bank holidays).

July-August

Monday, Tuesday, Thursday, Friday 08:00 to 13:00 & 16:00-19:00  and Wednesday, Saturday 08:00-13:00(we are closed on bank holidays).

September-October

Monday, Tuesday, Thursday, Friday 08:00 to 13:00 & 15:00-18:00  and Wednesday, Saturday 08:00-13:00(we are closed on bank holidays).

November-December

Monday, Tuesday, Thursday, Friday 08:00 to 13:00 & 14:30-17:30 and Wednesday, Saturday 08:00-13:00(we are closed on bank holidays).

Our dedicated customer service team is here to help you with any enquires, problems or issues you may have with any orders, products or services so please feel free to give us a call.

2. How is my order shipped to me?
We want your online experience to be enjoyable, simple and successful. For shipping to Cyprus address we use local Courier Services. We exclusively ship to our international customers with EMS Datapost. We are able to provide our international customers with quality and fast shipping services, tracking of packages, and ensured delivery at very low costs. For orders that cost more than 1500€ or the delivery cost is more than 500€ we offer delivery by Sea freight.

3. How much do you charge for delivery?
Depends on the delivery destination and weight of your purchase.

For Cyprus:
> Orders up to 170€ the delivery cost is 5€.
> For orders more than 170€ the delivery is free.

Other countries except Cyprus: 
> There is a system that automatically calculates the delivery cost for other countries.
> For orders that cost more than 1500€ or the delivery cost is more than 500€, we will calculate the delivery cost by Sea freight and we will contact you before you will proceed on payment.

4. Can I collect my order directly from your shop?
Always you are welcome to visit our shop and collect any equipment. We are always available to address any questions you may have.

5. I cannot find my country in shipping destinations.
If you can’t find your country on our website list, unfortunately we don’t deliver in that country because of the high delivery cost, however please contact us to inform you about the options you have.

6. Is it safe to order online using your website?
At M.D.I Mercury  Co. Ltd. we don't just deliver diving and marine equipment and not only; we also do our best to provide a safe and convenient online shopping experience. You can pay securely online via this website using Paypal or Credit Card. M.D.I. Mercury Co. Ltd. ensures secure payment of all online transactions as we use one of the most secure online ordering systems on the market, and are constantly researching, improving and upgrading our software to make sure we offer the highest possible security at all times. M.D.I. Mercury Co. Ltd does not receive your credit card details or bank authorisations. If you're not quite comfortable shopping online, or would prefer to make your purchase by telephone, just give us a call.

7. When should I expect to receive my order?

For Cyprus:
The delivery dates are according to our products availability. If we have the products in stock the delivery will be within 2 days. Otherwise the delivery varies between 1 week to 4 weeks.

Other countries except Cyprus: 
The delivery dates are according to our products availability. If we have the products in stock the delivery will be within 4 - 6 days. Otherwise the delivery varies between 1 week to 4 weeks.  We calculate the door to door delivery time according to airfreight courier. If we will proceed on sea freight delivery the delivery date will probably change.

8. What payment options do I have?

For Cyprus:
Cash on Delivery, Pay Pal, Credit Card, Bank Transfer

Other countries except Cyprus: 
Pay Pal, Credit Card, Bank Transfer 

9. What is the warranty offered on the products?
Most products come with at least 1-year of warranty with the exceptions of some other products who have extended warranty coverage.  For more details visit our warranty section.

NOTE: 

If you have a question that is not answered below feel free to contact us. We are always glad to help!